Frequently Asked Questions
How do I get my order?
You have three options at checkout: free in-store pickup at 322 Water Street in Chardon, flat-rate local delivery to Ohio addresses by our own drivers, or nationwide shipping on accessories via standard carriers.
Where do you deliver?
Local delivery is available for Ohio addresses only. Accessories can be shipped anywhere in the United States. [PLACEHOLDER — confirm your delivery radius and any zip-code limits.]
How long does pickup take?
Most orders are ready the same day. You’ll be notified when your order is ready to collect. Bring a valid government-issued photo ID. [PLACEHOLDER — add your typical prep time and pickup hours.]
What payment methods do you accept?
[PLACEHOLDER — list your accepted payment methods once your payment gateway is configured.]
Are your products covered by a warranty?
Every item is inspected before it leaves our store. If something arrives damaged, contact us right away and we’ll make it right. See our Returns & Refund policy for details.
Is my order packaged discreetly?
Yes. Orders ship in plain, unbranded packaging with no product details on the outside — just your shipping label. Glass is wrapped and cushioned to arrive safely.
Can I get a tracking number?
For shipped orders, you’ll receive tracking by email once your package is on its way. Local pickup and local delivery orders are confirmed directly — [PLACEHOLDER — confirm your tracking/notification process].
Do you ship outside Ohio?
Right now we focus on Ohio for shipping, local delivery, and in-store pickup. [PLACEHOLDER — update if/when you expand shipping to other states.]
Can I return an item?
Absolutely — see our full Returns & Refunds policy. Damaged or defective items are always made right.
Do you have any discounts?
New customers can use code WELCOME10 at checkout for 10% off a first order. Join our email list for future restocks and Ohio-local deals.
Do I need to be a certain age to order?
You must be 18+ (or the legal age in your state) to purchase. [PLACEHOLDER — confirm your age policy and any verification steps you require.]
How do I contact you?
[PLACEHOLDER — add your phone number, email, and store hours here.]
Still have questions? Get in touch — we’re happy to help.