Returns & Refund Policy
[PLACEHOLDER POLICY — review and adjust to match your actual terms before going live.]
Our Promise
We want you satisfied with every purchase. If there’s a problem with your order, reach out and we’ll work with you to resolve it.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within [PLACEHOLDER — e.g. 48 hours] of receiving it with a photo and your order number. We’ll arrange a replacement or refund.
Returns
[PLACEHOLDER — state your return window, condition requirements, and any non-returnable categories. For hygiene reasons, many glass and accessory retailers do not accept returns on used items; set your policy accordingly.]
Refunds
[PLACEHOLDER — describe how and when refunds are issued once an approved return is received.]
Questions
Contact us at [PLACEHOLDER — email/phone] and we’ll be glad to help.
Still have questions? Get in touch — we’re happy to help.