Short version: you must be 21+ with a valid photo ID, we deliver only (7 AM – 3 AM, closed 3 – 7 AM, no exceptions), we run on texts from 567-804-3387, cash orders go out only after you confirm by text, and your one chance to return a device is at the door while the driver is still there.
Last updated: September 11, 2026
1. Agreement
These Terms apply to every order placed with Adaptive Direct (“we”, “us”), a delivery-only retailer based in Tiffin, Ohio. By placing an order you confirm that you have read and agree to these Terms, our Returns & Refund Policy and our Privacy Policy. If you do not agree, do not place an order.
2. You must be 21 or older
- You must be at least 21 years old to buy from us. Ohio and federal law set the minimum age for nicotine and vapor products at 21.
- A person 21 or older must be present at the delivery address with a valid, unexpired government photo ID (driver’s license, state ID, passport or military ID). The driver checks it every time, including for repeat customers, and may scan the ID barcode with an ID-verification app to confirm it is real and that you are 21+. The driver may also ask you to sign for the delivery.
- The person accepting the order must be 21+ and able to show ID; it does not have to be the person who placed the order.
- We will not leave an order on a porch, in a mailbox, with a neighbor, at a front desk, or with anyone who cannot show ID. There are no exceptions.
- Buying for someone under 21 is illegal and grounds for us to cancel your order and refuse future service.
3. Hours — strict
- We deliver from 7 AM to 3 AM, every day, weekends included.
- We are closed from 3 AM to 7 AM, with no exceptions. Our drivers need to sleep. Nothing goes out, and nobody answers, during those hours.
- You can place an order on the website at any time. Orders placed while we are closed are queued and go out after we open at 7 AM, in the order received.
- Delivery times are estimates, not guarantees. Weather, traffic, road conditions and order volume can delay a run. A late delivery is not on its own grounds for a refund.
4. Where we deliver
- We deliver only. We do not ship, mail, or offer in-store pickup.
- We deliver within 50 miles of Tiffin, Ohio (44883). Delivery is free within 10 miles; beyond that the fee is $10 for 11–20 miles and $5 more for every 10 miles after that, up to $25 for 41–50 miles. Fees are calculated automatically from your ZIP code at checkout. Full details are on our Delivery page.
- You must give a complete, accurate delivery address.
5. Your phone number, email and text messages
- A working mobile number and email address are required to order. We run on texts: if we cannot reach you, we cannot deliver to you.
- By placing an order you agree to receive order-related text messages from our business number, 567-804-3387 — an order confirmation, a driver-on-the-way notice, and messages about problems with your order or delivery. We may also call that number if a text goes unanswered.
- These are service messages about your order, not marketing. We do not send promotional texts unless you separately opt in. Message and data rates may apply. Reply STOP to stop texts — but we cannot deliver an order we cannot confirm, so an order without a reachable number may be cancelled.
- If you receive a confirmation text for an order you did not place, reply NOT ME and we will cancel it.
6. Orders, pricing and payment
- All prices are in US dollars. Ohio sales tax is added at checkout.
- Orders outside the free 10-mile zone must be paid in full at checkout. Cash on delivery is available only inside the free 10-mile Tiffin zone.
- Cash orders are held until you confirm by text. We text the number on the order before a driver is dispatched; the order goes out only after you reply. We allow one unconfirmed cash order per phone number or address at a time. We may require prepayment from anyone who has had a failed delivery.
- Placing an order is an offer to buy. We may decline or cancel any order — for example if an item is out of stock, the address is outside our area, we cannot confirm the order, the age or ID check fails, or we suspect resale, fraud or purchase for a minor. If we cancel a prepaid order, we refund it in full.
- We try to keep stock and pricing accurate, but listings can be wrong. If an item’s price is obviously incorrect we will contact you before charging you or delivering.
- Products are for personal use. Resale is not permitted.
7. Fake orders and abuse
Placing an order under a false name, with a false address or phone number, in someone else’s name without their permission, or with no intention of accepting delivery is prohibited. We may cancel such orders without notice, block the phone number, email and address from ordering, require prepayment for any future order, and refuse service. Where an order is fraudulent, threatening, or targets another person, we may report it to the payment provider and to law enforcement. Anyone who threatens, harasses or endangers a driver will be refused service permanently.
8. Changing or cancelling an order
Call or text 567-804-3387 as soon as possible. If a driver has not been dispatched we will change or cancel the order and refund any prepayment in full. Once a driver is on the way the order can no longer be cancelled, and if the delivery is refused or nobody is available, section 9 applies.
9. Failed deliveries
A delivery is failed if nobody 21 or older with valid ID is available, the address is wrong or unreachable, you do not answer our texts or calls on arrival, the person appears intoxicated or impaired, or the driver is threatened or unsafe. In those cases the driver leaves with the order. We will contact you to arrange a second attempt; a second delivery fee applies. If we cannot reach you within 24 hours, the order is cancelled and any prepayment is refunded minus the delivery fee already incurred. Repeated failed deliveries may result in a block or a prepayment requirement.
10. Returns — test it at the door
Your one opportunity to return a device is at the door, while the driver is still there. Open it, check the seal and security label, and take a few puffs. If it is dead, leaks, has a bad seal, is the wrong flavor or the box is damaged, hand it back on the spot and we will replace or refund it.
Testing is your responsibility, not the driver’s. The driver will not prompt you. If you choose not to test the device, you are accepting it as-is. Once you accept the device and the driver leaves, the sale is final — no returns, exchanges or refunds for any reason. The full policy is on our Returns & Refunds page and forms part of these Terms.
11. Product warnings
WARNING: This product contains nicotine. Nicotine is an addictive chemical. These products are not smoking-cessation devices and are not intended for use by anyone under 21, by non-smokers, or by people who are pregnant or nursing. Keep out of reach of children and pets. Consult your doctor if you have a heart condition, high blood pressure, diabetes, or are taking medication.
Devices are sold as supplied by the manufacturer. Any manufacturer warranty is between you and the manufacturer; we do not extend it.
12. Limitation of liability
To the fullest extent Ohio law allows, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses. Nothing in these Terms limits liability that cannot lawfully be limited.
13. Accounts and your information
If you create an account, keep your password secure — you are responsible for activity under it. We handle your information as described in our Privacy Policy. When the driver checks or scans your ID at the door, we keep a record that the age check was completed (date, time and result); we do not keep a photo or copy of your ID.
14. Changes to these Terms
We may update these Terms. The version published on this page at the time you place an order is the version that applies to that order.
15. Governing law
These Terms are governed by the laws of the State of Ohio. Any dispute will be handled by the state or federal courts serving Seneca County, Ohio.
16. Contact us
Adaptive Direct — Tiffin, Ohio 44883
Call or text: 567-804-3387 (7 AM – 3 AM, every day)
Email: forthosewhowantmore@gmail.com
